Information
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Frequently asked questions
At Purr & Paw, we understand you might have questions about our pet sitting and dog walking services. We've compiled some of the most common enquiries to help you get to know us better and ensure your furry friends receive the best care.
What are the most common questions your customers ask about your pet sitting and dog walking services?
Some of the most common questions we’re asked include whether we offer a meet and greet before visits, how updates are shared while owners are away, what areas we cover, and whether we’re fully insured. Clients also often ask if we can take dogs out on special trips as part of their walks — we’re always happy to include outings such as local park visits or even a pup cup treat stop (with owner permission) to make their walk extra enjoyable.
Are there any important things your customers should know before booking your services or when you're looking after their pets?
Before visits or walks begin, we ask owners to complete a short pet information form so we can understand routines, feeding instructions and any specific needs. We can also arrange a meet and greet where possible to make sure everyone feels comfortable. We always aim to keep pets in their usual routine and provide updates after visits, so owners have peace of mind while they’re away — and pets can expect plenty of cuddles, attention and treats too 🐾
What makes your pet sitting and dog walking services stand out from others in Grays?
At Purr & Paw, we focus on personalised care in your pet’s own home so they can stay relaxed in their usual routine while you’re away. Before visits begin, we provide a short information form and can arrange a meet and greet to understand each pet properly. We also send regular updates after visits and include plenty of playtime, treats (with permission), and even special walk outings where suitable. Our aim is simple — happy pets and complete peace of mind for their owners 🐾
Do you offer holiday cover?
Yes, we offer holiday cover visits to ensure your pets are comfortable in their own home environment while you're away.
How do I book your services?
Please contact us via [[phonenumber]] or [[email]] to discuss your needs and arrange a booking.
Your pet's comfort, our priority
Have more questions? Don't hesitate to reach out to the Purr & Paw team. We're dedicated to providing friendly, trustworthy care and peace of mind for you and your beloved pets in Grays.